Shipping & Returns

We use USPS Priority Mail or Ground Advantage shipping for all domestic and international packages. We may, at our discretion or your request, use Priority Mail Flat Rate Packaging.
Priority Mail Flat Rate shipping time is 2-4 days depending on your location.
Priority Mail shipping time is 2-4 days depending on your location.
Ground Advantage shipping time is 2-5 days depending on your location.
Shipping times are estimated by USPS and are provided as a service, they are in no way guaranteed by Surplus Electronics Sales.

Order Processing:
All orders will be processed when they are received. Usually within 1 business day.
Orders placed before 1:00pm EST will ship that day. (Some exclusions apply, such as very large orders, weekends or holidays.).
Orders placed after 1:00pm EST will ship the next business day.

We charge a $1.00 Handling fee for all domestic orders. $2.00 for International orders. This helps us cover the costs of packaging and labor. This is how we can have a "No Minimum" purchase policy. This is added to the shipping cost in the shipping calculator not later during checkout.

Domestic Shipping:
We use USPS ( United States Postal Service) for our shipper. Upon payment we will ship your item(s) and email you with the USPS Tracking number and an expected delivery date.

International Shipping:
We will need your phone number for the Customs Form. We can not ship your order without it.
VAT's and customs charges are the customers responsibility.
Due to fraud and delivery problems with international shipments we have been forced to only ship items with a more expensive but traceable method of shipping. We are very sorry for any inconvenience that this may cause.
Shipping and delivery times vary greatly on international orders, with times varying from one week to one and a half months.

Warranty:
The return window for our products is 30 days from delivery date.

Returns and RMA's:
All returns must be returned in the same condition as when sold, no refunds or returns on items altered or damaged by customer. An exception would be an item that becomes defective within the 30 day window.
Please use the "Contact Us" tab and put "RMA" in the Subject Line and outline your request, after review, we will then give you a RMA # and you will need to write it on the outside of the packaging where it is easy to see.
All returns must have an RMA. Those without will be returned (Return to Sender).
Liability limited to refund or replacement of product only. We will refund you by PayPal, credit your account, or replace your item. It can take as long as a few days to recieve your refund and up to 10 days until you receive your replacement item.
We charge a 20% restocking fee when returns are due to customer error or remorse, we do not refund the shipping either way.
If your return is due to our error or a defective item, we will cover the shipping cost.
Please read the item descriptions carefully and ask questions via the "Contact Us" page if needed.

Non-Returnable items:
Due to their nature, some items such as kits, grab bags, cut or measured product (wire, heat shrink and tubing) and software are non-returnable. Items marked "As Is" are not returnable.

Warranty Conclusion:
There are no other warranties, either expressed or implied which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of our products. All information on this site is believed to be correct. We are not responsible for typographical or printing errors or omissions. Photos are a pictorial representation only, and may not be exact product. Prices subject to change without notice.

Indemnification:
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of this Site. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE OR OUR PRODUCTS. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information according to our standing warranty.